We believe in being fully transparent and fair when it comes to refunds.
At ViaRad.io, we provide a free trial period designed to give you enough time to explore and evaluate our streaming services before committing to a paid plan.
Once a paid service has started, full refunds are not available. However, if your service has been negatively affected by an issue on our side — not caused by external factors beyond our control — you may request compensation.
In such cases, we’ll review the situation carefully and may offer a partial refund, calculated based on the number of days your service was affected.
✅ When a Refund May Apply
Refunds can be considered if:
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The service was unavailable or degraded due to a verified error or fault on our part.
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The issue could not be resolved within a reasonable timeframe.
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The problem had a direct impact on your ability to use the service.
All refund requests are reviewed on a case-by-case basis by our support team.
❌ When Refunds Do Not Apply
Refunds are not issued in cases such as:
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Customer-side technical issues (like network problems, encoder misconfiguration, or unsupported hardware).
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External events beyond our control (such as regional internet outages or third-party DNS issues).
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Change of mind or early cancellation after the service has started.
You are free to cancel your plan at any time from your customer account, but please note: canceling a subscription does not generate an automatic refund.
🙌 We’re Here to Help
If something isn’t working as expected or you feel the service isn’t right for you, we invite you to contact our support team before canceling. We're committed to solving issues wherever possible, and your satisfaction matters deeply to us.