A social radio station, created by and for people with mental health challenges, multiplied its impact thanks to the stability, trust, and technical quality of ViaRad.io. This success story leaves behind valuable lessons for any radio station.

Giving a Voice to Stories That Deserve to Be Heard

In the heart of Madrid, the La Barandilla Association runs a unique mental health and communication space: Hospital de Día Lajman, a project with a human, social, and transformative focus. From this initiative was born Radio Diversidad, a station operated by people with mental disabilities, offering music shows, social discussions, and authentic voices that are rarely heard in mainstream media.

Its director, José Manuel Dolader, puts it clearly: "Radio is a tool for expression, inclusion, and mental health. But for it to work, it must be heard. We needed stability to keep growing without limits."


A Setup for a Project with No Limits

For months, Radio Diversidad operated under highly constrained conditions. With a loyal audience of around 280 listeners, they were struggling with constant dropouts, technical issues, and unstable audio, especially during peak hours.

The problem wasn’t the content. It was the streaming infrastructure. Most likely, they were hosted on an overcrowded provider using overselling practices—a common but harmful model in which a server is filled with too many clients sharing the same limited resources. As soon as traffic grows, so does the instability. Performance drops, quality suffers, and broadcasters can’t scale.

This was holding them back from the next stage of growth.

The Shift to ViaRad.io: Stability, Quality, and Trusted Support

The turning point came when David Valverde, the station’s technical lead, contacted us and shared their difficulties. He had been referred by another client and was looking for a reliable solution that could handle both their audience growth and unique audio setup.

They moved forward with our Pro Plan, which includes:

  • Support for up to 2000 simultaneous listeners

  • Broadcasting at 96 kbps in AAC+ for excellent quality and low bandwidth usage (this plan supports up to 320 kbps audio quality)

  • Personalized setup and technical support from our team

They chose to stream at 96 kbps in AAC+, which offered a perfect balance between clarity and efficiency—especially important for their global audience and high-quality audio chain.

“Since we migrated to ViaRad.io, we haven’t had a single technical issue. The audio quality is consistent, the sound is bright and warm, and the support is fast, professional, and always close. We truly feel accompanied.” — David Valverde, Technical Lead

One of the first things they noticed was the complete elimination of audio dropouts. But what really surprised them was how fast listeners could connect to the stream and the ultra-low latency they experienced—even during live shows.

This allowed them to fully focus on creating content without having to worry about stability or performance issues.

The Growth: A Loyal Community, Local and Global

Since switching to ViaRad.io, Radio Diversidad has seen impressive growth:

  • From 280 to over 1300 regular listeners, and rising fast

  • Gaining a dedicated audience across Latin America, with seamless performance thanks to smart network routing

  • Increasing their visibility and credibility within Spain’s social radio broadcasting scene

And all of this while staying true to their mission: delivering powerful, inclusive content created by people with real stories and voices that matter.

Lessons from Radio Diversidad

This success story leaves behind valuable lessons for any radio station—whether you're just starting or scaling up:

  • ✅ Tech matters. Great content means nothing if your platform can’t deliver it reliably.

  • ✅ Stability fuels growth. When your signal is solid, your audience will grow with you.

  • ✅ Support is everything. A provider that understands radio, responds quickly, and stands by your side can change your entire experience.

  • ✅ Social radio needs professional tools. Inclusive content deserves the same level of infrastructure and excellence as any major broadcaster.


At ViaRad.io, we help stations like Radio Diversidad broadcast without limits—offering professional-grade technology, flawless audio delivery, and a team that’s passionate about radio.

If your message matters, make sure it’s heard loud and clear.

Listen now!: Radio Diversidad